OPMC 632

Assignment Set – 1

 

1. Difficult performance management conversations focus on three main objectives. Choose the item that does not belong.

• To protect the employees’ rights
• To correct performance, not to punish the performer
• To project manpower needs for the coming year
• To protect you and the organization

1. Which of the following is an example of a key performance indicator:

• Day's cash on hand
• All of the above
• Operating income
• Lead time to fill customer orders

1. Which of the following product promotional activities would probably help make the supply chain more efficient?

• An "everyday" low price strategy where prices are not dependent on quantity delivered with a specific order
• Special packaging for a specific event that occurs one time each year
• All of the above
• Price promotions that expire on a specific date

1. A company that can offer on-site repair in only 1 or 2 hours is an example of a company that is competing on competitive dimension.

• Process quality
• Delivery speed
• Delivery reliability
• Flexibility

1. A breakeven point indicates which of the following:

• The point where we are most efficient
• The point where cost is minimized
• The point where we are indifferent between two options
• The point where profit is maximized

1. A clear hierarchy of objectives in the project definition would NOT normally contain:

• Success criteria
• Control mechanisms
• An End result
• The purpose

1. All of the following statements concerning the characteristics of aggregate planning for services is true except

• most services cannot be inventoried
• labor is the most constraining resource
• capacity is easy to predict
• demand is difficult to predict

1. Supply-chain strategy concepts are applicable to what types of companies?

• Restaurants
• Service
• All of the above
• Airlines

1. The operating system that runs their assembly lines all the time

• Handle the products in batch mode
• Continuous-Flow operations system
• Each team experts process the products
• Job production

1. Income protection programmes include:

• medical insurance
• all of the above.
• pension plans.
• social security.

1. The activities of the operations managers include

• Laying out the production facility
• Choosing a process for producing the company’s goods or services
• Selecting a production site
• All of the above

1. Which of the following statement is NOT true about Class A,B and C items?

• Class A items are those 20% of high usage items, which generally account for 80% of total usage value.
• Class B items typically account for 40% of total value and 30% of the items.
• Pareto's law states that typically 20% of stocked items account for 80% of value.
• Class C items usually comprise 50% of total items, but only I 0% of the total value.

1. A national distribution centre for soft drinks is most likely to use which form of inventory?

• Buffet inventory
• Cycle inventory
• Pipeline inventory
• Anticipation inventory

1. Which of the following statements is not true about operations strategy?

• Operations strategy is concerned with setting broad policies and plans for using the resources of the firm to best support the firm's long-term competitive strategy.
• Operations strategy involves a long-term process that must foster inevitable change.
• An operations strategy involves decisions that relate to the design of a product and the infrastructure needed to support the product.
• Operations strategy can be viewed as part of planning process that coordinates operational goals with those of the larger organization .

1. The type of processing structure that is used for producing discrete products at higher volume is:

• Job Shop
• Project
• Batch
• Assembly Line

1. Which one is a continuous process of identifying, measuring and developing performance in organisations by linking each individual’s performance and objectives to the organisation’s overall mission and goals.

• Reward system
• Strategic planning
• Performance management
• Performance appraisal

1. Operations Managers

• Do the financial planning for the company
• Make sure that products are produced efficiently, that products and services are marketed to maximize sales, and that the company is earning profit
• Are responsible for developing the IT operations of the company
• Are responsible for marketing the products

1. Projects with high levels of complexity are likely to be especially difficult to define and set realistic objectives for.

• False
• True

1. The Critical Path is an activity (or series of activities) that if delayed will delay the whole project.

• True
• False

1. The term "assurance " in operations strategy reflects

• Confidence
• Illustrations
• Ambience
• Advantage

1. Which of the following is not an alternative identified in the service-system design matrix?

• Face-to-face loose specs
• Phone contact
• Mail contact
• All of the above are identified

1. Projects are usually in high-volume, low-variety operations.

• True
• False

1. An operating system consists of

• The processes and activities associated with HR
• The processes and activities needed to operate the equipment’s
• The processes and activities needed to market the products
• The processes and activities needed to produce goods or services

1. The type of processing structure that is used to produce gasoline, chemicals, and steel is:

• Job Shop
• Project
• Assembly Line
• Continuous Flow

 

1. Who developed the value Matrix

• Treacy
• Martinez & Bititci
• Porter
• Deming

1. Which of the following aggregate planning techniques guarantees an optimal solution?

• management coefficients model
• trial and error with a spreadsheet
• linear programming
• search decision rule

1. Which of the following costs decrease as the order size is increased?

• Obsolescence costs
• Working capital costs
• Storage costs
• Price discount costs

1. Which Quality Guru advocated that senior management is responsible for 94% of quality problems?

• Juran
• Deming
• lshikawa
• Crosby

1. An example of a business/industry that uses batch flow process structure is:

• Automobile assembly
• French restaurant
• Commercial printer
• Heavy equipment

1. Which one refers to service encounters whose specifications must be developed through some interaction between the customer and the server.

• Mail contact
• Phone contact
• Face-to-Face total customization
• Face-to-face tight specs

 

Assignment Set – 2

 

1. The Critical Path is an activity (or series of activities) that if delayed will delay the whole project.

• False
• True

1. Which of the following is beyond the operations strategy

• Papers
• Technology
• Process
• Core Competence

1. Testing is an example of:

• Appraisal costs
• Prevention costs
• External failure costs
• Internal failure costs

1. The operating system that runs their assembly lines all the time

• Handle the products in batch mode
• Each team experts process the products
• Job production
• Continuous-Flow operations system

1. Which Quality Guru advocated that senior management is responsible for 94% of quality problems?

• Deming
• Juran
• lshikawa
• Crosby

1. A Gantt chart is used to show a project timeline diagrammatically .

• True
• False

1. The major decision variables in equipment selection are:

• Manufacturer
• Both A and B
• Labor requirements
• Flexibility

1. Which of the following statement is NOT true about Class A,B and C items?

• Class A items are those 20% of high usage items, which generally account for 80% of total usage value.
• Class B items typically account for 40% of total value and 30% of the items.
• Pareto's law states that typically 20% of stocked items account for 80% of value.
• Class C items usually comprise 50% of total items, but only I 0% of the total value.

1. The ability to master new technologies, design and introduce new products is an example of.

• Systems-based capabilities
• Process-based capabilities
• Coordination based capabilities
• Organization-based capabilities

1. The item in the list below that is not a major competitive dimension that forms the competitive position of a company is:

• cost
• delivery speed
• product quality and reliability
• coping with changes in supply

1. A company that can offer on-site repair in only 1 or 2 hours is an example of a company that is competing on _____ competitive dimension.

• Flexibility
• Delivery reliability
• Process quality
• Delivery speed

1. The main argument against the just-in-time approach lies in the very conditions it seeks to promote, namely the insulation of stages in the process.

• True
• False

1. An operating system consists of

• The processes and activities needed to market the products
• The processes and activities needed to operate the equipment’s
• The processes and activities needed to produce goods or services
• The processes and activities associated with HR

1. When a company seeks to match the benefits of a successful competitor position while maintaining its existing competitive position is called:

• Fair competitive response
• Strategic fitting
• Straddling
• Activity-system mapping

1. The term "assurance " in operations strategy reflects

• Confidence
• Illustrations
• Advantage
• Ambience

1. Which of the following product promotional activities would probably help make the supply chain more efficient?

• An "everyday" low price strategy where prices are not dependent on quantity delivered with a specific order
• All of the above
• Price promotions that expire on a specific date
• Special packaging for a specific event that occurs one time each year

1. Which of the following is not an alternative identified in the service-system design matrix?

• Phone contact
• Face-to-face loose specs
• Mail contact
• All of the above are identified

1. Which one refers to service encounters whose specifications must be developed through some interaction between the customer and the server.

• Phone contact
• Face-to-face tight specs
• Face-to-Face total customization
• Mail contact

1. Income protection programmes include:

• medical insurance
• all of the above.
• social security.
• pension plans.

1. Operations Managers

• Do the financial planning for the company
• Are responsible for marketing the products
• Make sure that products are produced efficiently, that products and services are marketed to maximize sales, and that the company is earning profit
• Are responsible for developing the IT operations of the company

1. All of the following statements concerning the characteristics of aggregate planning for services is true except

• capacity is easy to predict
• most services cannot be inventoried
• labor is the most constraining resource
• demand is difficult to predict

1. A critical path network diagram does NOT:

• Calculate earned value.
• Identify the particularly important activities.
• Calculate the duration of the whole project
• Help determine the amount of float

1. What is the purpose of Operations Strategy

• Take Time advantage
• Competitive advantage
• Paper advantage
• None of the above

1. Which of the following is not an element of a good service guarantee?

• Ensures the firm makes a profit
• Unconditional
• Easy to understand and communicate
• Painless to invoke

1. The best process flow structure to use for making automobiles is?

• Batch shop
• Job shop
• Assembly line
• Group technology cell

1. Inventory used to compensate for the uncertainties inherent in supply and demand is known as:

• Pipeline inventory
• Anticipation inventory
• Cycle inventory
• Buffer inventory

1. De-coupling inventory occurs because one or more stages in the process cannot supply all the items it produces simultaneously.

• True
• False

1. Supply-chain strategy concepts are applicable to what types of companies?

• Service
• All of the above
• Airlines
• Restaurants

1. Inventory used to compensate for differences in the timing of supply and demand is known as:

• Buffer inventory
• Cycle inventory
• Anticipation inventory
• Pipeline inventory

1. SPC tools commonly used for continuous improvement efforts include:

• All of the above
• Cause and effect diagrams
• Process flow chart
• Pareto analysis

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