ITSC 525

 

Set – 1  (2019)

 

1. In its simplest form, a system consists of all the following except

• A group of cooperative users
• A set of interrelated components
• A clearly defined boundary
• A common set of objectives

2. A(n) _____________ is a Web-based interface and integration of MIS, DSS, EIS, and other technologies that gives all intranet users and selected extranet users access to a variety of internal and external business applications and services.

• enterprise Resource System
• enterprise Information Portal
• executive Information System
• collaborative Information System

3. Which of the following is a competitive strategy?

• New entries into the market
• Innovation
• Bargaining power
• Substitutes

4. Which one of the following should be used to answer the question, "What would happen to sales if we cut advertising by 25 percent?"

• Goal-seeking
• Optimization
• Sensitivity
• What-if

5. Decision support in business is changing, driven by all of the following except:

• Changing corporate spending patterns
• Rapid developments in end user computing and networking
• Internet and Web technologies
• Web-enabled business applications

6. The information products from an MIS take all the following forms except

• scheduled reports.
• exception reports.
• push reports.
• pull reports.

7. Many companies are using GIS technology along with global positioning system devices to do all of the following except:

• Map customer traffic patterns within each store
• Choose new retail store locations
• Optimize distribution routes
• Analyze the demographics of their target audiences

8. Which of the following statements is a characteristic of the form dimension of information?

• Information is based on past, present, or future time periods.
• Information is arranged in a predetermined sequence.
• All the information needed is provided.
• The information can have a broad or narrow scope, or an internal or external focus.

9. Decision support systems use _____ to support the making of semi-structured business decisions.

• Analytical models
• specialized databases
• a decision maker's own insights and judgments
• All of the choices are correct.

10. The rapid development of microcomputer processing power, application software packages, and telecommunications networks gave birth to the phenomenon of ______ .

• manufacturer-to-public direct sales
• MIS departments
• End user computing
• electronic monitoring

11. Decisions made at the tactical management level tend to be more:

• Structured
• Semi-structured
• Unstructured
• Self-structured

12. Using a decision support system involves all of the following types of analytical modeling activities except____ analysis.

• sensitivity
• exception
• what-if
• goal-seeking

13. Instead of focusing on the information processing requirements of business functions, enterprise software focuses on supporting integrated clusters of ______ involved in the operations of a business.

• application software
• business processes
• customer relationships
• all of the choices are correct.

14. _______ is an example of an unstructured, operational management decision.

• Cash management
• Program control
• Product planning
• Capital budgeting

15. A strategic information system can be any kind of information system that uses information technology to help an organization ____________ .

• gain a competitive advantage
• reduce a competitive disadvantage
• meet strategic enterprise objectives
• all of the choices are correct

16. _____ is defined as the use of the Internet and other networks and information technologies to support electronic commerce, enterprise communication and collaboration, and Web-enabled business processes, both within a networked enterprise and with customers and business partners.

• Electronic business
• Enterprise collaboration
• Cross-functional system management
• Supply chain management

17. Deciding what product lines to develop over the next five years is an example of a(n)____ decision.

• Structured
• Semi-structured
• Unstructured
• open-ended

18. Which of the following is one of the most common and useful types of data mining for marketing?

• Goal seeking analysis
• Market basket analysis
• Optimization analysis
• Sensitivity analysis

19. All the following are competitive strategies except

• New entries into the market
• Innovation
• Cost leadership
• Alliances

20. Becoming a low-cost producer of products and services in an industry is an example of a(n):

• Cost leadership strategy
• Differentiation strategy
• Innovation strategy
• Growth strategy

21. Internal enterprise information portal applications typically include access to all of the following except:

• E-mail and project websites
• Human resource Web self- service
• Internet news services
• Corporate database

22. Which of the following is a competitive force in the marketplace?

• Cost leadership
• Competition
• Differentiation
• Alliances

23. All of the following can be used to counter competitive forces in the marketplace except:

• Alliances
• Growth
• Innovation
• Bargaining

24. A weekly sales report is a typical example of a(n) _____ report.

• periodic scheduled
• exception
• demand
• action

25. ____ is an example of a structured, tactical management decision

• Program control
• Employee performance appraisal
• Credit management
• Company  reorganization

26. How do information systems aid in decision making?

• Information systems help companies determine investments.
• Information systems help companies determine which products to sell or discontinue.
• Information systems can be used to gain competitive advantage.
• All of the choices are correct.

27. The expanding role of information systems from the 1950s to the present, in sequential order, are:

• Management reporting, decision support, electronic business and commerce, data processing, strategic and end user support
• Data processing, management reporting, strategic and end user support, electronic business and commerce, decision support
• Data processing, management reporting, decision support, strategic and end user support, electronic business and commerce
• Electronic business and commerce, management reporting, data processing, strategic and end user support, decision support

28. A(n) _______ strategy is a competitive strategy by which a firm develops unique products or services from those of its competitors, or makes radical business changes that may alter the fundamental nature of the industry.

• alliance
• growth
• differentiation
• innovation

29. Which of the following statements most accurately describes the operational level of management?

• Composed of a board of directors and an executive committee of the CEO and top executives who develop overall organizational goals, strategies, policies, and objectives as part of a strategic planning process
• Composed of self-directed teams and middle managers, who develop short-and medium-range plans, schedules, and budgets
• Composed of self-directed teams or supervisory managers who develop short-range plans, according to procedures and within the budgets and schedules established for the teams and other workgroups of the organization
• None of the choices are correct.

30. A(n) _____ strategy is a competitive strategy by which a firm seeks to become a low-cost producer of products and services in the industry.

• low  cost  leadership
• differentiation
• innovation
• alliance

 

 

Set – 2

 

1. Dell, Wal-Mart, and Amazon are a few of the companies using ____ DSS models to stimulate and optimize supply chain flow and reduce inventory levels.

• pricing
• product and service quality
• financial performance
• supply chain

2. Investments in information technology that build valuable new relationships allow a firm to:

• Lock in the supplier
• Lock in the customer
• Lock out competition
• All the above

3. _____ analysis is a more complex form of goal-seeking where the goal is to find the best value for a target variable given certain constraints.

• What-if
• Sensitivity
• Market basket
• Optimization

4. All of the following are attributes of intelligent behavior that AI attempts to duplicate except:

• Reasoning and learning
• Emotion
• Problem solving
• Responding quickly and successfully to new situations

5. All of the following are competitive forces in the marketplace except

• Alliances
• Competition
• Substitutes
• Bargaining

6. Artificial intelligence is a science and technology based on:

• Computer science
• Biology and psychology
• Linguistics and mathematics
• All of the choices are correct

7. ____ is an example of an unstructured, operational management decision.

• Cash management
• Program control
• Product planning
• Capital budgeting

8. The expanding role of information systems from the 1950s to the present, in sequential order, are:

• Management reporting, decision support, electronic business and commerce, data processing, strategic and end user support
• Data processing, management reporting, strategic and end user support, electronic business and commerce, decision support
• Data processing, management reporting, decision support, strategic and end user support, electronic business and commerce
• Electronic business and commerce, management reporting, data processing, strategic and end user support, decision support

9. All the following are competitive strategies except

• New entries into the market
• Innovation
• Cost leadership
• Alliances

10. Many companies are using GIS technology along with global positioning system devices to do all of the following except:

• Map customer traffic patterns within each store
• Choose new retail store locations
• Optimize distribution routes
• Analyze the demographics of their target audiences

11. A major freight company has several thousand drivers. A report containing information about only those company drivers who have not taken a mandatory defensive driving course is an example of a(n)   _____  report.

• periodic scheduled
• exception
• demand
• action

12. A firm can survive and succeed in the long nm if it successfully develops strategies to confront the _____ that shape the structure of competition in its industry.

• technological innovations
• competitive  business processes
• competitive forces
• competitive strategies

13. Which of the following is an example of an unstructured data source?

• ERP database
• CRM database
• Other databases
• E-mail

14. A weekly sales report is a typical example of a(n) ___ report.

• periodic scheduled
• exception
• demand
• action

15. Deciding what products lines to develop over the next five years is an example of a(n) ____ decision.

• Structured
• Semi-structured
• Unstructured
• Open-ended

16. _____ is an example of a structured, tactical management decision.

• Program control
• Employee performance appraisal
• Credit management
• Company reorganization

17. Which of the following statements is a characteristic of the form dimension of information?

• Information is based on past, present, or future time periods.
• Information is arranged in a predetermined sequence.
• All the information needed is provided.
• The information can have a broad or narrow scope, or an internal or external focus.

18. With ___ , data about sales offices can be rolled up to the district level, and district-level data can be rolled up to provide a regional-level perspective.

• consolidation
• drill-down
• filtration
• slicing and dicing

19. AI applications can be grouped wider all of the following areas except:

• Cognitive science
• Robotics
• Natural interfaces
• Linguistics

20. A(n) _____ strategy is a competitive strategy by which a firm significantly expands its capacity to produce goods and services, expanding and diversifying in the market

• alliance
• growth
• differentiation
• innovation

21. By targeting customers who are already known to be likely buyers, the effectiveness of a given marketing effort is significantly increased-if the marketing takes the form of  ______            

• in-store displays
• catalogs
• a direct offer
• The form of the marketing does not matter.

22. Networked enterprises view _____ systems as a strategic way to use IT to decentralize information resources.

• Electronic business
• enterprise collaboration
• Cross-functional system management
• Supply chain management

23. How do information systems aid in decision making?

• Information systems help companies determine investments.
• Information systems help companies determine which products to sell or discontinue.
• Information systems can be used to gain competitive advantage.
• All of the choices are correct.

24. The type of information required by decision makers in a company is directly related to the level of management decision making and the amount of ____ in the decision situations they face.

• financial risk
• structure
• variable information
• urgency

25. All the following are examples of an information system, except

• A paper-based accounting ledger
• A cash register
• A group of marbles in a box
• A paper-based accounting ledger

26. Becoming a low-cost producer of products and services in an industry is an example of a(n):

• Cost leadership strategy
• Differentiation strategy
• Innovation strategy
• Growth strategy

27. ______ is defined as the use of the Internet and other networks and information technologies to support electronic commerce, enterprise communication and collaboration, and Web-enabled business processes, both within a networked enterprise and with customers and business partners.

• Electronic business
• Enterprise collaboration
• Cross-functional system management
• Supply chain management

28. Decisions made at the tactical management level tend to be more:

• Structured
• Semi-structured
• Unstructured
• Self-structured

29. According to the text, most retail stores today use computer -based information systems to support business processes and operations. This support falls broadly into the categories of.

• Business decisions and strategies for competitive advantage.
• Operations and support strategies.
• Business decisions and operations.
• Strategic business decisions and tactical business decisions.

30. Which of the following is a competitive force in the marketplace?

• Cost leadership
• Competition
• Differentiation
• Alliances

 

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