Business communication
Module I : Communication 1st Module Assessment
Case Study
All of us do some kind of work to ward off starvation or to gain sufficient material wealth with a view to maintaining that standard of living which our physical and intellectual powers have helped us to reach. But there is another kind of work which is completely divorced from the burdensome process of our livelihood and which is undertaken for the sake of amusement or interest or the direction of our surplus stores of energy in some new and useful channels of refined tastes. This delightful occupation, ie combining work with pleasure or hobby, as it is properly termed, calls for the application of our highest faculties, and gives proper form to our healthy instincts, purposeful habits and disciplined behaviour. In our carefree and vacant hours it allows these faculties to perform their natural functions and to display their instinctive greatness. We devote our leisure to the pursuit of this pleasant task and derive advantages which compare favourably with those we obtain from the bread-earning routine of our daily life. Hobbies widen the sphere of our cultural activities, give refinement to our tastes and show us the path that leads to our systematic mental and moral development. Our tendencies and inclinations also find in them an outlet for a healthy and progressive expression. “A hobby is a favourite or occupation that is not one’s main business.” In this age of machinery which has taken upon itself most of the laborious duties of physical exertion formally performed by man, then creating for him pleasant intervals of rest and leisure, it should not be difficult for him to devote some time to the pursuit of a new interest that can add some charm, colour or zest to is life. The spare time must not be frittered away in idleness or spent on such work as overtaxes his mind and body after they have performed their normal functions for the day. The new interest will be worthwhile only if it provides relaxation and change from ordinary occupation, banishes the drabness of routine work and produces a feeling that life is both charming and meaningful.
The choice of hobbies, like the choice of books, purposes of reading is not an easy task. Some hobbies demand a little guidance from experienced persons. Our sudden attachment to them without the backing of this preliminary knowledge may result in wasting of our resources of time and money, and in the end compel us to abandon them. Some hobbies are rather expensive and therefore, beyond the means of ordinary people who can ill afford to spend large sums of money on them. Not a few are incompatible with our temperament and taste. We must not, therefore, allow the glamour of certain hobbies to blind us to their reality, howsoever tempting they may appear to us, not should we begin to cherish them thoughtlessly because we find other people so devotedly attached to them. In the first flush of enthusiasm may have rushed into unsuitable hobbies only to find themselves turning away from them in a state of great disillusionment. In a few rare and exceptional cases a sudden and instinctive choice of some hobby sometimes proves to be the right one. We must not however, forget that tinkering with the hobby is joyless and wasteful process, unattended by any appreciable gains. Scattered interests in half a dozen or more odd hobbies is also not a desirable end.
Question 1: Communication is an exchange of______
Select one:
What is the correct terminology for the collective understanding of upward and downward communications?
Select one:
Which are the main barriers for communication?
Select one:
Which of the following should one do for breaking the barrier?
Select one:
Which of these are basic principles for effective communication?
Select one:
Which of these are the principles for clarity of communication?
Select one:
Which of these is a type of business conversation?
Select one:
Which of these is a type of communication?
Select one:
Which of these is not the 7c's of effective communication?
Select one:
Who defines non-verbal communication as "the transmission of messages through means other than words"?
Select one:
Module II : Presentation and interviews
Case Study
All of us do some kind of work to ward off starvation or to gain sufficient material wealth with a view to maintaining that standard of living which our physical and intellectual powers have helped us to reach. But there is another kind of work which is completely divorced from the burdensome process of our livelihood and which is undertaken for the sake of amusement or interest or the direction of our surplus stores of energy in some new and useful channels of refined tastes. This delightful occupation, ie combining work with pleasure or hobby, as it is properly termed, calls for the application of our highest faculties, and gives proper form to our healthy instincts, purposeful habits and disciplined behaviour. In our carefree and vacant hours it allows these faculties to perform their natural functions and to display their instinctive greatness. We devote our leisure to the pursuit of this pleasant task and derive advantages which compare favourably with those we obtain from the bread-earning routine of our daily life. Hobbies widen the sphere of our cultural activities, give refinement to our tastes and show us the path that leads to our systematic mental and moral development. Our tendencies and inclinations also find in them an outlet for a healthy and progressive expression.
“A hobby is a favourite or occupation that is not one’s main business.” In this age of machinery which has taken upon itself most of the laborious duties of physical exertion formally performed by man, then creating for him pleasant intervals of rest and leisure, it should not be difficult for him to devote some time to the pursuit of a new interest that can add some charm, colour or zest to is life. The spare time must not be frittered away in idleness or spent on such work as overtaxes his mind and body after they have performed their normal functions for the day. The new interest will be worthwhile only if it provides relaxation and change from ordinary occupation, banishes the drabness of routine work and produces a feeling that life is both charming and meaningful.
The choice of hobbies, like the choice of books, purposes of reading is not an easy task. Some hobbies demand a little guidance from experienced persons. Our sudden attachment to them without the backing of this preliminary knowledge may result in wasting of our resources of time and money, and in the end compel us to abandon them. Some hobbies are rather expensive and therefore, beyond the means of ordinary people who can ill afford to spend large sums of money on them. Not a few are incompatible with our temperament and taste. We must not, therefore, allow the glamour of certain hobbies to blind us to their reality, howsoever tempting they may appear to us, not should we begin to cherish them thoughtlessly because we find other people so devotedly attached to them. In the first flush of enthusiasm may have rushed into unsuitable hobbies only to find themselves turning away from them in a state of great disillusionment. In a few rare and exceptional cases a sudden and instinctive choice of some hobby sometimes proves to be the right one. We must not however, forget that tinkering with the hobby is joyless and wasteful process, unattended by any appreciable gains. Scattered interests in half a dozen or more odd hobbies is also not a desirable end.
Question 1 Auditory communication is dependent on
Select one:
In oral communication speaker must be confident enough for the
Select one:
Oral communication allows instantaneous exchange of
Select one:
The feedback provided by the receiver will reassure the sender that the message has been:
Select one:
Verbal mode of communication may have barrier in delivering the proper message such as
Select one:
Vocabulary, grammar, style and format are the major elements of
Select one:
What can be the format for internal communication in the organization?
Select one:
What is/are the major elements of oral communication?
Select one:
Written communication include
Select one:
____________ is a type of verbal communication
Select one:
Module III: English for effective communication
Question 1: How can one receive information during the interview process?
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How should one handle questions?
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What is the meaning of ad nauseam?
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What is the meaning of bona fide?
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What kind of jokes should be avoided during the interview process?
Select one:
What should one avoid during the interview?
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Which of these are common verbal communication barriers?
Select one:
Which of these are the five elements of inteview process?
Select one:
Which of these is a type of interview?
Select one:
Which of these is true about stage fright?
Select one:
Module IV : Business Correspondance
Question 1: According to Gartside what are the main reasons for writing business letters?
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Body of a letter is divided into
Select one:
Parts of Business letter___
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What are the basic characteristics of a business letter?
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Which are the essentials of effective business letters?
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Which fo these are the C's of business letters?
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Which of these are business letter types?
Select one:
Which of these are formats of business letters?
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Which of these are pre stages of writing a business letter?
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Which of these are types of Letters?
Select one:
Module V: Intra organization communication
Question 1: Basic form of agenda:
Select one:
How to create an effective agenda?
Select one:
Manuals and policy statements are referred to as:
Select one:
The Agenda communicates important information such as:
Select one:
The content of the communication is called:
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The notice of a meeting must specify:
Select one:
To convert a message into groups of words, symbols, gestures,
or sounds that present ideas or concepts is called:
Select one:
What function does an effective meeting agenda serve?
Select one:
Which of the following is not a medium of transmission?
Select one:
Which of these should one follow to compose meeting minutes?
Select one: