Organisational Behavior

 

SECTION A

Q.1. What are the causes of organizational conflict? How could they get over come, state suitable examples.

 

Q.2. Discuss transactional analysis and also elaborate the JOHARI WINDOW

Q.3. List the traits of personality. Define various types of personality.

Q.4. How learning leaves its impact on the mind of people?  What is the role of learning on organization behavior?

 

Q.5. What is OB? Discuss importance and scope of organisation behaviour.

 

SECTION B

 

CASE STUDY:

Rohit is the Associate Director of a non-profit agency that provides assistance to children and families. he is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. he reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for federal grant funding. However, they have also suffered high staff turnover. Two directors have left, as well as three key research staff, and one staff person from the finance department.

Rohit has a demanding schedule that requires frequent travel; however he supervises two managers, who in turn are responsible for five staff members each. Both managers have been appointed within the last six months. 

Manager 1: Mohan has a specific background in research. he manages staff who provide research support to another department that delivers behavioral health services to youth. Mohan supports his staff and is very organized; however, he often takes a very black and white view of issues. Upper level leadership values Mohan’s latest research on the therapeutic division’s services. Mohan is very motivated, driven, and expects the same from his staff.

Manager 2: Rajat has a strong background in social science research and evaluation. he manages staff that work on different projects within the agency. he is known as problem solver and is extremely supportive of his staff. he is very organized and has a wealth of experience in evaluation of family services. he is very capable and can sometimes take on too much.

The managers are sensing that staff are becoming over-worked as everyone takes on increased responsibilities due to high staff turnover. Staff have also mentioned that Rohit’s “glass half-empty” conversation style leaves them feeling dejected. In addition, rohit has not shared budgets with his managers, so they are having difficulty appropriately allocating work to staff. mohan said he has not received sufficient information from the finance department to complete the budgets. The finance department said they have sent him all the information they have available.

As staff become distressed, the managers are becoming frustrated. They feel like they are unable to advocate for their staff or problem solve without key information like the departmental budget

 

 

1. What kind of problem the department is facing?
2. What is the solution of problem in your point of view?
3. What step must be taken to build up staff confidence?

 

SECTION C

 

QUESTION 1

 

Organization Behaviour is not a /an

                       

1. A separate field of study

 

1. Applied science

 

1. Normative science

 

1. Pessimistic approach

 

QUESTION 2

 

Most valuable asset in an organization is

                       

1. Land and building

 

1. Cash and bank balances

 

1. Human being

 

1. technology

 

QUESTION 3

 

A study of human behaviour in organizational settings is

                       

1. Individual behaviour

 

1. Group behaviour

 

1. Organizational behaviour

 

1. None of these

 

QUESTION 4

 

Which of the following is a method of measuring attitude?

                       

1. Opinion survey

 

1. Interview

 

1. Scaling techniques

 

1. All the above

 

QUESTION 5

 

Sathish has a low absenteeism rate. He takes responsibility for his health and has good health habits. He is likely to have a(an):

                       

1. Internal locus of control

 

1. External locus of control

 

1. Core locus of control

 

1. High emotional stability level

 

QUESTION 6

 

Cognitive theory of learning was given by

                       

1. Skinner

 

1. Pavlov

 

1. Tolman

 

1. Piajet

 

QUESTION 7

 

What role did the meat play in Pavlov s experiment with dogs?

                       

1. an unconditioned response

 

1. a conditioned stimulus

 

1. a conditioned response

 

1. an unconditioned stimulus

 

QUESTION 8

 

Most of the learning that takes place in the Class room is

                       

1. Classical conditioning

 

1. Operant conditioning

 

1. Cognitive learning

 

1. Social learning

 

QUESTION 9

 

...is a relatively permanent change in behaviour that occurs as a result of experience

                       

1. Behaviour modification

 

1. Learning

 

1. Motivation

 

1. Skills

 

QUESTION 10

 

Experiments performed by Ivan Pavlov led to what theory?

                       

1. classical conditioning

 

1. operant conditioning

 

1. social learning

 

1. behavior shaping

 

QUESTION 11

 

Which of the following is not a biographical characteristic?

                       

1. political affiliation

 

1. age

 

1. Sex

 

1. tenure

 

QUESTION 12

 

Factors other than satisfaction that impact one s decision to leave a current job include all of the following EXCEPT:

                       

1. Labour market conditions

 

1. Length of tenure with the organization

 

1. Organizational citizenship behaviour

 

1. Expectations about alternative job opportunities

 

QUESTION 13

 

Which of the following is a reason that the study of organizational behaviour is useful?

                       

1. Human behavior does not vary a great deal between individuals and situations.

 

1. Human behavior is not random.

 

1. Human behavior is not consistent.

 

1. Human behavior is rarely predictable

 

QUESTION 14

 

is a relatively permanent change in behaviour that occurs as a result of experience

                       

1. Behaviour modification

 

1. Learning

 

1. Motivation

 

1. Skills

 

QUESTION 15

 

Which of the following is/are OD intervention techniques               

1. Sensitivity training

 

1. MBO

 

1. Quality of work life

 

1. All the above

 

QUESTION 16

 

Today s organization are

                       

1. Open system

 

1. Closed system

 

1. Open as well as closed

 

1. None of these

 

QUESTION 17

 

"Which dimension of Big 5 personality traits represents artistically sensitive, refined etc. "

                       

1. Culture

 

1. Emotional stability

 

1. Conscientiousness

 

1. Extroversion

 

QUESTION 18

 

Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside?

                       

1. the perceivers

 

1. the target

 

1. the timing

 

1. the context

 

QUESTION 19

 

What do we call the view that we can learn both through observation and direct experience?

                       

1. situational learning theory

 

1. classical learning

 

1. social learning theory

 

1. the Pavlov principle

 

QUESTION 20

 

Extension of behaviour modification into organization is called

                       

1. Enrichment

 

1. Enlargement

 

1. OB Mod

 

1. OB Ext

 

QUESTION 21

 

Which of the following statements about the field of organizational behavior is FALSE?

                       

1. "OB is the study of what people think, feel and do in and around organizations."

 

1. OB emerged as a distinct field of inquiry in the 1940s.

 

1. "OB is a self-contained discipline, independent of other disciplines"

 

1. OB theories are usually tested using the scientific method.

 

QUESTION 22

 

Which of the following is/are the key features of organization

                       

1. Social invention

 

1. Accomplishing goals

 

1. Group efforts

 

1. All of these

 

QUESTION 23

 

Psychology s major contributions to the field of organizational behavior have been primarily at what level of analysis?

                       

1. the level of the group

 

1. the level of the individual

 

1. the level of the organization

 

1. the level of the culture

 

QUESTION 24

 

What is the most relevant application of perception concepts to OB?

                       

1. the perceptions people form about each other

 

1. the perceptions people form about their employer

 

1. the perceptions people form about their culture

 

1. the perceptions people form about society

 

QUESTION 25

 

Which of the following is not a trait dimension in Big 5 personality trait?

                       

1. Extroversion

 

1. Agreeableness

 

1. Ego

 

1. Culture

 

QUESTION 26

 

Which of the following is / are not direct method to solve intergroup conflicts

                       

1. Domination by the management

 

1. Removing key figures in conflict

 

1. Persuasion

 

1. Problem solving

 

QUESTION 27

 

What is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?

                       

1. Interpretation

 

1. environmental analysis

 

1. Outlook

 

1. perception

 

QUESTION 28

 

What do we call it when we judge someone on the basis of our perception?

                       

1. Stereotyping

 

1. Categorizing

 

1. Halo effect

 

1. Prototyping

 

QUESTION 29

 

Which of the following is an environmental force that shapes personality?

                       

1. Gender

 

1. Height

 

1. Experience

 

1. Brain size

 

QUESTION 30

 

Which is also known as a non- reinforcement

                       

1. Punishment

 

1. Negative reinforcement

 

1. Extinction

 

1. all the above

 

QUESTION 31

 

is the dynamic organization within the individual that determine his unique adjustment to the environment

                       

1. Perception

 

1. Attitude

 

1. Behaviour

 

1. personality

 

QUESTION 32

 

Operant conditioning argues that .

                       

1. behaviour is reflexive

 

1. behaviour is unlearned

 

1. behaviour is a function of its consequences

 

1. the tendency to repeat a behaviour is very strong

 

QUESTION 33

 

Which of the following is / are included as structure of human mind a. Id

                       

1. Ego

 

1. Super ego

 

1. ID

 

1. All the above

 

QUESTION 34

 

is a person s belief about his chances of successfully accomplishing

                       

1. specific task

 

1. Self esteem

 

1. Job satisfaction

 

1. Self efficacy

 

QUESTION 35

 

..is once view of reality

                       

1. Attitude

 

1. Perception

 

1. Outlook

 

1. Personality

 

QUESTION 36

 

Organization Behaviour is

                       

1. An interdisciplinary approach

 

1. A humanistic approach

 

1. Total system approach

 

1. All of these

 

QUESTION 37

 

"Mr. Sunil s one-day salary was deducted because of his uninformed leave, as he was already warned about this behaviour. It is an example of which method of shaping behaviours?"

                       

1. Reinforcement

 

1. Positive Reinforcement

 

1. Punishment

 

1. Negative Reinforcement

 

QUESTION 38

 

"In Pavlov s experiment, the bell was a/an"

                       

1. unconditioned stimulus

 

1. unconditioned response

 

1. conditioned stimulus

 

1. conditioned response

 

QUESTION 39

 

"_____ is the study of what people think, feel, and do in and around organizations."

                       

1. OB

 

1. Marketing

 

1. Sociology

 

1. Psychology

 

QUESTION 40

 

. A study of human behaviour in organizational settings is

                       

1. Individual behaviour

 

1. Group behaviour

 

1. Organizational behaviour

 

1. None of these

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