Business Communication

Assignment A

1. Explain the process of communication?

 

2. Why is recognizing common barriers to effective communication important? Identify one common barrier from each of the following three barrier zones
3. As you prepare a business presentation for your company’s executive management committee, how will you know whether you need visual aids? What kinds of visual aids can be used?    
4. How important is body language while appearing for an interview? Elaborate giving suitable examples.
5. Write short note on any three of the following.  A)      Abbreviations (Give examples) b)      Synonyms & Antonyms (Give examples), c)      Non Verbal communication (Give examples), d)     Interview as a mode of non verbal communication, e)      Types of business letters
6. Draft a circular for the office staff mentioning the changes in timings of the office
7. Design the promotional material for a management event. It should include brochures, invites and programs
8. You are the office manager for Smart System, Inc, a startup IT firm in Udyog Vihar Gurgaon. Recently you bought 10 modems from Precision Supplies, a computer hardware supplier located in New Delhi (L2 Block Connaught Palace New Delhi). After two weeks of installation of modems, you found that two of the modems are not functioning properly. Since you have paid the full amount against the purchase of modems you are entitled to enjoy two years of warrantee including free replacement for any product within one month.

9.         You called their customer service department to ask for replacement last Friday that replacement would be delivered on following Monday. It is now Friday and you haven’t heard anything from the supplier company. You need the two modems immediately as your company is working on a major project and dead line is approaching fast. This is the first time you have ordered from Precision Suppliers and may be last

   Write a letter of complaint to demand for immediate replacement or full refund.

 

 

Assignment B

Case Detail:  

1. Read the case study given below and answer the questions given at the end

 Case Study

                                          Charisma Corporation

Charisma Corporation (CC) has recently embarked on a new kind of training. The corporation is teaching many of its employees, especially those in the marketing and sales to make decisions on the basis of non verbal communication cues. For Malini Varma, VP of CC, focusing on non verbal communications has become an important part of her inter personal dealings. Several years ago, Varma became interested in how body movements and mannerism truly reflect what an individual is saying. Continuously reading in this area of study, Varma has been able to take decisions about potential employees and potential customers by ‘reading’ them. Varma believes that body language can give a person competitive advantage. It can make difference while closing a deal or, as in CC’s case, while hiring employees. For example, during interviews, Malini pays constant attention to the candidate’s eye movements and mannerism. She believes that she can correctly predict if the candidate will be aggressive sales person while simultaneously being personable and friendly. How does she do it? She does this by looking at their eyes and the way they present themselves. In one case hiring decision came down to two people. The first person was animated and made constant eye contact. The second candidate never looked in the eyes of Malini. , leaned back in his/her chair, and crossed both his legs and arms. The first candidate demonstrated the communication skills that Varma thought aligned with successful performance in her organization.

                Malini Varma is convinced that communication skills play a significant role in helping her organization achieve its annual sales goals. Personally, she has found that it has helped her ‘quality’ customers. For instance even when a potential customer says,’ yes’ with his/her arms and legs crossed emphatically, it means, No! Understanding this, Varma is in a better position to probe further into the possible objections the customer has. She has found that, in many cases, she is able to steer the conversation in a direction that ultimately leads to successfully closing a sale. And that is a major competitive advantage.

 

1. What problems Varma encounter by her heavy reliance on non verbal communication
2. What communication guidance would you give to Varma and individuals like her who place an inordinately high value on body language? Explain your position. What communication guidance would you give to Varma and individuals like her who place an inordinately high value on body language? Explain your position.

 

QUESTION 1

 

_____ is a powerful mode of non verbal communication.

                       

Written skills

                       

Proximics

                       

Reading clearly

                       

Listening

 

QUESTION 2

 

To decode a message is to ___

                       

interpret te message

                       

translate the message

                       

evaluate the message

                       

reject the message

 

QUESTION 3

 

_____ will come from the receiver of the message.

                       

Kinesics

                       

Feedback

                       

coding

                       

verbal

 

QUESTION 4

 

___ distorts or interfers the message.

                       

Colour

                       

Noise

                       

Communication Thoughts

                       

Incorrect

 

QUESTION 5

 

An example of a communication channel is ___

                       

noise

                       

context

                       

feedback

                       

face to face

 

QUESTION 6

 

"In ____ communication , ethics is important."

                       

interpersonal

                       

intrapersonal

                       

introvert

                       

extrovert

 

QUESTION 7

 

___ is an example of non verbal language.

                       

Jargon

                       

Eye contact

                       

shouting

                       

running

 

QUESTION 8

 

___is not an example of non verbal language.

                       

Paralanguage

                       

proximics

                       

Colour language

                       

Listening

 

QUESTION 9

 

A ___ can only be deemed effective when it is understood by others.

                       

Listening

                       

Message

                       

Letters

                       

Articles

 

QUESTION 10

 

___ is important because it guarantees that one's message will be decoded.

                       

Writing

                       

Reading

                       

Encoding

                       

Noise

 

QUESTION 11

 

When did they ___ at the hotel?

                       

arrive at

                       

arrive to

                       

arrive in

                       

get to

 

QUESTION 12

 

"____cricket, I enjoy watching football and basketball."

                       

Apart from

                       

Except

                       

Besides

                       

Except for

 

QUESTION 13

 

We must ___ you that your payment is due.

                       

inform

                       

communicate

                       

memo

                       

agenda

 

QUESTION 14

 

Could you let me ___ my sentence?

                       

finish

                       

create

                       

communicate

                       

listen to

 

QUESTION 15

 

The word ____ is derived from the Latin word Communis

                       

institute

                       

communication

                       

listen

                       

none of the above

 

QUESTION 16

 

In business we ___ to persuade and inform.

                       

communicate

                       

listen

                       

talk

                       

meet

 

QUESTION 17

 

Communication is effectively a ____ way process.

                       

one

                       

two

                       

three

                       

four

 

QUESTION 18

 

___ that affect the content of a message are in the minds of both the speaker and the listener.

                       

Pictures

                       

Images

                       

Filters

                       

Thoughts

 

QUESTION 19

 

___ is not one of the 7 C's of Communication.

                       

Clarity

                       

Character

                       

Conciseness

                       

Correctness

 

QUESTION 20

 

Human communication is essentially ___

                       

short_lived

                       

emotional

                       

imperfect

                       

perfect

 

QUESTION 21

 

Everyday I get up and go ___ bathroom.

                       

in

                       

to

                       

at

                       

for

 

QUESTION 22

 

"After Attending classes, I went ___ my hotel room at 5 pm."

                       

to

                       

in

                       

at

                       

as

 

QUESTION 23

 

The idiom A hard nut to crack means __

                       

easy problem

                       

difficult problem

                       

no problem

                       

laughter

 

QUESTION 24

 

"The idiom a bad egg means, a ___ person."

                       

worthless

                       

passive

                       

active

                       

dangerous

 

QUESTION 25

 

"The idiom, as the crow flies means, in a ___ line."

                       

curved

                       

long

                       

straight

                       

irregular

 

QUESTION 26

 

____ is not a synonym of dull.

                       

gloomy

                       

cheerless

                       

cheerful

                       

melancholy

 

QUESTION 27

 

___ is a synonym of happy.

                       

cheerful

                       

cheerless

                       

lonesome

                       

sad

 

QUESTION 28

 

_____is a exchange of thoughts and ideas.

                       

Reading

                       

speaking

                       

Talking

                       

Communication

 

QUESTION 29

 

In an organization people are linked together because of ___

                       

gossip

                       

communication

                       

friendship

                       

documents

 

QUESTION 30

 

A group of words that makes complete sense is called a ___

                       

clause

                       

sentence

                       

phrase

                       

document

 

QUESTION 31

 

The English ___ won the world cup?

                       

is

                       

has

                       

have

                       

are

 

QUESTION 32

 

Rita made up her mind to speak to me. The meaning of the phrase made up in the given sentence means ___.

                       

mixed

                       

decided

                       

thought

                       

contemplate

 

QUESTION 33

 

"During a presentation, in the ___ we tell the audience the aim ot the presentation."

                       

conclusion

                       

background

                       

introduction

                       

preparation

 

QUESTION 34

 

Speaking to a group of people in an official gathering is called a ___

                       

circular

                       

presentation

                       

notice

                       

meeting

 

QUESTION 35

 

OHP means ___

                       

On hand projector

                       

On head projection

                       

Over head projector

                       

over hand projector

 

QUESTION 36

 

"In a presentation, listeners can clarify their ___ in audience questions session."

                       

listening

                       

information

                       

doubts

                       

messages

 

QUESTION 37

 

___ listening is also called critical listening.

                       

Evalutive

                       

Empathetic

                       

Discriminative

                       

Therapeutic

 

QUESTION 38

 

All the students ___ to watch that movie.

                       

want

                       

wants

                       

like

                       

likes

 

QUESTION 39

 

What does your mother ___?

                       

did

                       

do

                       

don't

                       

does

 

QUESTION 40

 

Listening is an ___ process.

                       

active

                       

inactive

                       

passive

                       

attention

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