Guide Techs | Amity Solved Assignment For Distance Learning, All Course Noida Delhi NCR,Dubai Singapore China Africa.
You called their customer service department to ask for replacement last Friday that replacement would be delivered on following Monday. It is now Friday and you haven’t heard anything from the supplier company. You need the two modems immediately as your company is working on a major project and dead line is approaching fast. This is the first time you have ordered from Precision Suppliers and may be last
Write a letter of complaint to demand for immediate replacement or full refund.
Charisma Corporation (CC) has recently embarked on a new kind of training. The corporation is teaching many of its employees, especially those in the marketing and sales to make decisions on the basis of non verbal communication cues. For Malini Varma, VP of CC, focusing on non verbal communications has become an important part of her inter personal dealings. Several years ago, Varma became interested in how body movements and mannerism truly reflect what an individual is saying. Continuously reading in this area of study, Varma has been able to take decisions about potential employees and potential customers by ‘reading’ them. Varma believes that body language can give a person competitive advantage. It can make difference while closing a deal or, as in CC’s case, while hiring employees. For example, during interviews, Malini pays constant attention to the candidate’s eye movements and mannerism. She believes that she can correctly predict if the candidate will be aggressive sales person while simultaneously being personable and friendly. How does she do it? She does this by looking at their eyes and the way they present themselves. In one case hiring decision came down to two people. The first person was animated and made constant eye contact. The second candidate never looked in the eyes of Malini. , leaned back in his/her chair, and crossed both his legs and arms. The first candidate demonstrated the communication skills that Varma thought aligned with successful performance in her organization.
Malini Varma is convinced that communication skills play a significant role in helping her organization achieve its annual sales goals. Personally, she has found that it has helped her ‘quality’ customers. For instance even when a potential customer says,’ yes’ with his/her arms and legs crossed emphatically, it means, No! Understanding this, Varma is in a better position to probe further into the possible objections the customer has. She has found that, in many cases, she is able to steer the conversation in a direction that ultimately leads to successfully closing a sale. And that is a major competitive advantage.
_____ is a powerful mode of non verbal communication.
To decode a message is to ___
interpret te message
translate the message
evaluate the message
reject the message
_____ will come from the receiver of the message.
___ distorts or interfers the message.
An example of a communication channel is ___
face to face
"In ____ communication , ethics is important."
___ is an example of non verbal language.
___is not an example of non verbal language.
A ___ can only be deemed effective when it is understood by others.
___ is important because it guarantees that one's message will be decoded.
When did they ___ at the hotel?
"____cricket, I enjoy watching football and basketball."
We must ___ you that your payment is due.
Could you let me ___ my sentence?
The word ____ is derived from the Latin word Communis
none of the above
In business we ___ to persuade and inform.
Communication is effectively a ____ way process.
___ that affect the content of a message are in the minds of both the speaker and the listener.
___ is not one of the 7 C's of Communication.
Human communication is essentially ___
Everyday I get up and go ___ bathroom.
"After Attending classes, I went ___ my hotel room at 5 pm."
The idiom A hard nut to crack means __
"The idiom a bad egg means, a ___ person."
"The idiom, as the crow flies means, in a ___ line."
____ is not a synonym of dull.
___ is a synonym of happy.
_____is a exchange of thoughts and ideas.
In an organization people are linked together because of ___
A group of words that makes complete sense is called a ___
The English ___ won the world cup?
Rita made up her mind to speak to me. The meaning of the phrase made up in the given sentence means ___.
"During a presentation, in the ___ we tell the audience the aim ot the presentation."
Speaking to a group of people in an official gathering is called a ___
OHP means ___
On hand projector
On head projection
Over head projector
over hand projector
"In a presentation, listeners can clarify their ___ in audience questions session."
___ listening is also called critical listening.
All the students ___ to watch that movie.
What does your mother ___?
Listening is an ___ process.
Assignment - A
Case Study -
Dumping is the process exporting goods at a price lower than what a good company can fetch in its domestic market. For eg. A baker sells a loaf of bread for Rs.100, but because there are no buyers in India she exports the loaf of bread to another country for Rs. 90.This will be called as dumping by that country. The retail price includes the profit margin of the seller. The loaf in the previous example may have been produced for Rs. 80 with the profit marging being Rs. 20 a loaf. This baker cuts down on his profits when he exports the loaf for Rs. 90. Exporters dump products when they cannot sell products in their domestic market even after slashing costs. This happens when domestic demand is very low as is the case with China, which is flooding the world with its cheap steel.
The prices are already down. One of the reasons is that China accounts for half of the world's steel capacity of 1600 million tonnes (MT) per year and a slowdown has meant that even low -priced is not being bought domestically. In order to reduce excess capacity China recently announced a 1.8 million job cut in the coal and steel sector.
Yes, China exported 112MT of steel in 2015. This is 25% more than India's total production of steel. Most of the countries to which China exports its steel say that the country is dumping the product causing adverse impact on their domestic industry. Tata Steel, which has begun the process of selling its UK operations, said one of its businesses in Europe was affected due to cheap Chinese imports flooding the continent.
Q.1. What is dumping process.
2. Why did China recently announced a 1.8 million job cut in the coal and steel sector.?
Q.3. When does exporter's dump their products.
MFN stands for
A period of rising prices and unemployement but little growth in consumer demand and business activity is known as
An increase in supply of currency or credit relative to the availability of goods and services resulting in higher prices
Economic Factors impacting business includes
Geological and ecological factors include
"Use of economic theory , mathematical and statastical tools to forecast economic relations"
Which of the following are Brown Goods
Markets with small number of large firms producing the bulk of its output
MRTP act was replaced by this act
"Act which authorizes the Government to protect and improve environmental quality, control and reduce pollution”
The rate at which RBI lends money to commercial banks
Rate at which RBI borrows money from banks
Industrial Policy is about
Market which has only one seller of a particular good or service
FEMA stands for
The act which regulates relations between workers and employers for direct negotiations is known as
Socio-Cultural Environment includes
FERA Stands for
RBI can restrict the following
Business on internet is known as
"Those who are willing to take risk in starting new business, pursuing opportunities and being innovative are known as"
Attaching a brand mark or brand name to a product in order to distinguish it from other product variants
Imperfect Competition can be divided into three main categories
The objectives of Fiscal Policy are
Goal of NAFTA is to
A systematic record of all economic transactions between the residents of reporting country and residents of foreign countries is known as
SAARC Agreement establishes a framework for
TRIMs stands for
The term refers to a corporation's initiatives to assess and take responsibility for the company's effects on environmental and social wellbeing
The most useful information derived from a break-even chart is the
Competition Act was passed in the year
The objective of cash discount is
Opportunity cost is a term which describes
Income which individuals have at their disposal after the payment of personal Tax is known as
GSTP establishes a framework for
The objective of India Trade Promotion Organization is to
National Centre for Trade promotion was established to
The main factors of micro-environment are
Number of units of the product which must be soldnto earn enough revenue to cover all the expenses-both fixed and variable is known as
The objectives of Information Technology Act are
Computers In Management
Q1. What is the role of a information system in Business?
Q2. What are the advantages of DBMS?
Q. 4. Difference's between RAM and ROM?
Case Study -
It is important for all businesses to establish trusting relationships with their consumers. Companieswith established reputations in the physical world often create trust by ensuring that consumers knowwho they are. These businesses can rely on their established brand names to create trust on the web.New companies that want to establish online businesses face a more difficult challenge because a kindof anonymity exists for companies trying to establish a web presence.Most companies now realize that the only way to do business effectively in other cultures is to adapt tothose cultures. The phrase “think globally, act locally” is often used to describe this approach. The firststep that a web business usually takes to reach potential consumers in other countries, and thus in othercultures, is azto provide local language versions of its website. This may mean translating the websiteinto another language or regional dialect. Researchers have found that consumers are far more likely tobuy products and services from websites in their own language, even if they can read English well.Only 370 million of the world’s 6 billion people learned English as their native language.An important element of business trust is anticipating how the other party to a transaction will act inspecific circumstances. That is one reason why companies with established brands can build onlinebusinesses more quickly and easily than a new company without a reputation. The brand conveys someexpectations about how the company will behave. For example, a potential buyer might like to knowhow the seller would react to a claim by the buyer that the seller misrepresented the quality of thegoods sold. Part of this knowledge derives from the buyer and seller sharing a common language andcommon customs. Business partners ideally have a common legal structure for resolving disputes. Thecombination of language and customs is often called culture. Most researchers agree that culture variesacross national boundaries and, in many cases, varies across regions within nations. All companiesmust be aware of the differences in language and customs that make up the culture of any region inwhich they intend to do business.
1. Explain important parameters for a business.
2. Whats the problem with internal business?
3. How to overcome the language barrier in international business?
1- Which of the following ISO level is more closely related to the physical
Which data communication method is used to transmit the data over a serial
All of above
WAN stands for
Wireless Area Network
Wide Area Network
Wide Area Network
Wap Area Network
Which of the following is a network topology
What is the other name for LAN card?
Network Interface Card
What is the address given to a computer connected 'to a network called?
What is the signal that travels around the token-ring and carries data called?
Coaxial cables are widely used on
none of these above
cable TV networks
The topology with highest reliability is ?
Which of the following is a disadvantage for networks with bus topology?`
Cable faults down entire network
Less cabling than ring
Needs a central device
The slowest transmission speeds are those of
Which of the following is used for modulation and demodulation?
Star Topology is Based On a Central Device that can be __________ ?
Both 1 and 2
The term e-commerce includes ............................
"All the steps involved in trade, such as on-line marketing ordering payment
and support for delivery."
Electronic trading of Physical goods and intangibles such as information.
All of the above
The electronic provision of services such as after sales support or online legal
How the transactions occur in e?commerce?
Using computers only
Using mobile phones only
None of the above
Which is not a feature of ecommerce
the use of electronic communications for all business processes.
an organization using electronic media to sell direct to its customers.
an organization using electronic media to purchase from to its suppliers.
any electronically mediated communication between an organization and its
Amazon.com is well?known for which e?commerce marketing technique?
Electronic Data Interchange is necessary in
Commerce using internet
OTP stands for .
On Time Password
On Time processing
One time processor
EDI standards are
not required for B2B commerce
essential for B2B commerce
not universally available
still being evolved
Which is not a feature of ecommerce
In Electronic cash payment
a debit card payment system is used
RSA cryptography is used in the transactions
a credit card payment system is used
a customer buys several electronic coins which are digitally signed by coin
EDI requires .
data entry operators by receivers
special hardware at co-operating Business premises
special value added networks
representation of common business documents in computer readable form
What is an electronic representation of cash?
All of the above
B2C commerce ..
means only shopping for physical goods
includes services such as legal advice
means only customers should approach business to buy
means only customers should approach customers to sell
The highest level in the hierarchy of data organization is called
DBMS is a collection of .. that enables user to create and maintain a
An advantage of the database management approach is
data is integrated and can be accessed by multiple programs
none of the above
data redundancy increases
data is dependent on programs
What is internet?
none of the mentioned
interconnection of local area networks
a single network
a vast collection of different networks
"The computer jargon - WWWW, stands for : "
World Wide Web Worm
World Wide Women's Web
World Wide Women's Week
World Wide Wildlife Web
Q5.The internet is an example of
Cell switched network
Packet swiched network
Circuit switched network
All of above
A multimedia file
none of the mentioned
stored on remote server can not be delivered to its client
must be accessed at specific rate
is same as any other regular file
The basic architecture of computer was developed by
John Von Neumann
In how many generations a computer can be classified?
Array Logic Unit
None of above
Arithmetic Logic Unit
Application Logic Unit
The information of MIS comes from the
Both internal and external source
None of the above
The flow of information through MIS is
_______ details are given by Management to Marketing Service System.
None of the above
In a broad sense, a railway track is an example of
all of the above
Q.1. What are the causes of organizational conflict? How could they get over come, state suitable examples.
Q.2. Discuss transactional analysis and also elaborate the JOHARI WINDOW
Q.3. List the traits of personality. Define various types of personality.
Q.4. How learning leaves its impact on the mind of people? What is the role of learning on organization behavior?
Q.5. What is OB? Discuss importance and scope of organisation behaviour.
Rohit is the Associate Director of a non-profit agency that provides assistance to children and families. he is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. he reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for federal grant funding. However, they have also suffered high staff turnover. Two directors have left, as well as three key research staff, and one staff person from the finance department.
Rohit has a demanding schedule that requires frequent travel; however he supervises two managers, who in turn are responsible for five staff members each. Both managers have been appointed within the last six months.
Manager 1: Mohan has a specific background in research. he manages staff who provide research support to another department that delivers behavioral health services to youth. Mohan supports his staff and is very organized; however, he often takes a very black and white view of issues. Upper level leadership values Mohan’s latest research on the therapeutic division’s services. Mohan is very motivated, driven, and expects the same from his staff.
Manager 2: Rajat has a strong background in social science research and evaluation. he manages staff that work on different projects within the agency. he is known as problem solver and is extremely supportive of his staff. he is very organized and has a wealth of experience in evaluation of family services. he is very capable and can sometimes take on too much.
The managers are sensing that staff are becoming over-worked as everyone takes on increased responsibilities due to high staff turnover. Staff have also mentioned that Rohit’s “glass half-empty” conversation style leaves them feeling dejected. In addition, rohit has not shared budgets with his managers, so they are having difficulty appropriately allocating work to staff. mohan said he has not received sufficient information from the finance department to complete the budgets. The finance department said they have sent him all the information they have available.
As staff become distressed, the managers are becoming frustrated. They feel like they are unable to advocate for their staff or problem solve without key information like the departmental budget
Organization Behaviour is not a /an
Most valuable asset in an organization is
A study of human behaviour in organizational settings is
Which of the following is a method of measuring attitude?
Sathish has a low absenteeism rate. He takes responsibility for his health and has good health habits. He is likely to have a(an):
Cognitive theory of learning was given by
What role did the meat play in Pavlov s experiment with dogs?
Most of the learning that takes place in the Class room is
...is a relatively permanent change in behaviour that occurs as a result of experience
Experiments performed by Ivan Pavlov led to what theory?
Which of the following is not a biographical characteristic?
Factors other than satisfaction that impact one s decision to leave a current job include all of the following EXCEPT:
Which of the following is a reason that the study of organizational behaviour is useful?
is a relatively permanent change in behaviour that occurs as a result of experience
Which of the following is/are OD intervention techniques
Today s organization are
"Which dimension of Big 5 personality traits represents artistically sensitive, refined etc. "
Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside?
What do we call the view that we can learn both through observation and direct experience?
Extension of behaviour modification into organization is called
Which of the following statements about the field of organizational behavior is FALSE?
Which of the following is/are the key features of organization
Psychology s major contributions to the field of organizational behavior have been primarily at what level of analysis?
What is the most relevant application of perception concepts to OB?
Which of the following is not a trait dimension in Big 5 personality trait?
Which of the following is / are not direct method to solve intergroup conflicts
What is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?
What do we call it when we judge someone on the basis of our perception?
Which of the following is an environmental force that shapes personality?
Which is also known as a non- reinforcement
is the dynamic organization within the individual that determine his unique adjustment to the environment
Operant conditioning argues that .
Which of the following is / are included as structure of human mind a. Id
is a person s belief about his chances of successfully accomplishing
..is once view of reality
Organization Behaviour is
"Mr. Sunil s one-day salary was deducted because of his uninformed leave, as he was already warned about this behaviour. It is an example of which method of shaping behaviours?"
"In Pavlov s experiment, the bell was a/an"
"_____ is the study of what people think, feel, and do in and around organizations."
. A study of human behaviour in organizational settings is